Noticed something terribly wrong with the Bank of America ATM user experience for the deposit use case. There are two options for a deposit: (1) by check and (2) by cash. The problem with the design is that the buttons are placed on the page in the opposite pattern. In the touch UI, the cash option is on the left and the check option is on the right. In the physical insertion slots, it’s the opposite. The correct user experience would be for these two options to correctly match with their physical locations.
A couple months ago, I saw an exhibition on Dieter Rams at the SF Moma. Dieter Rams is a designer widely known for the products he designed for Braun. This guy blew me away. His products immediately reminded me of Apple products in the sense that they were simple, elegant, and very intuitive. Yet his designs came decades before the modern day Apple products we all know and love.
Dieter Rams created the Ten Principles of Good Design. To me, having a deep understanding of these principles is crucial for any web designer, app designer, and most of all for any product manager or CEO.
Taken from the wikipedia page on Dieter Rams.
1. Is innovative: The possibilities for innovation are not, by any means, exhausted. Technological development is always offering new opportunities for innovative design. But innovative design always develops in tandem with innovative technology, and can never be an end in itself.
2. Makes a product useful: A product is bought to be used. It has to satisfy certain criteria, not only functional, but also psychological and aesthetic. Good design emphasizes the usefulness of a product whilst disregarding anything that could possibly detract from it.
3. Is aesthetic: The aesthetic quality of a product is integral to its usefulness because products are used every day and have an effect on people and their well-being. Only well-executed objects can be beautiful.
4. Makes a product understandable: It clarifies the product’s structure. Better still, it can make the product clearly express its function by making use of the user’s intuition. At best, it is self-explanatory.
5. Is unobtrusive: Products fulfilling a purpose are like tools. They are neither decorative objects nor works of art. Their design should therefore be both neutral and restrained, to leave room for the user’s self-expression.
6. Is honest – It does not make a product more innovative, powerful or valuable than it really is. It does not attempt to manipulate the consumer with promises that cannot be kept.
7. Is long-lasting – It avoids being fashionable and therefore never appears antiquated. Unlike fashionable design, it lasts many years – even in today’s throwaway society.
8. Is thorough down to the last detail – Nothing must be arbitrary or left to chance. Care and accuracy in the design process show respect towards the consumer.
9. Is environmentally friendly – Design makes an important contribution to the preservation of the environment. It conserves resources and minimizes physical and visual pollution throughout the lifecycle of the product.
10. Is as little design as possible – Less, but better – because it concentrates on the essential aspects, and the products are not burdened with non-essentials. Back to purity, back to simplicity.