Bank of America ATM Design Fail

Noticed something terribly wrong with the Bank of America ATM user experience for the deposit use case. There are two options for a deposit: (1) by check and (2) by cash. The problem with the design is that the buttons are placed on the page in the opposite pattern. In the touch UI, the cash option is on the left and the check option is on the right. In the physical insertion slots, it’s the opposite. The correct user experience would be for these two options to correctly match with their physical locations.

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