An Improvement to Hotels.com Search Filtering

When searching for hotels, a common search filter is star rating. As a user, you may be interested in finding hotels that are either 2 stars or 3 stars – no worse or better. Recently, I noticed that Hotels.com does not provide this functionality. Let’s take a look at a sample search:

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At this point, my expectation is to be able to check off one or more of the star ratings in the left hand column. However, I was unpleasantly surprised to see that after checking off one of the options, the others were grayed out:

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Ideally, Hotels.com should allow the user to narrow down to more than one rating level for any given search. A similar site that does allow users to view a list filtered to more than one star rating is Kayak:

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Funny Fatal Error Page From Hotels.com

Equating a fatal error with a “bump in the road” and showing a picture of a bicycle with a flat tire is pretty hilarious. 

I also like the “The good news is you haven’t broken the internet!” and “We’re working like maniacs…” content. Way to keep it humorous and low key. 

A bit questionable is the “Please tell us in your own words…” content. What, am I back in school, and I can’t plagiarize off of someone else and I have to describe it “in my own words”?

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