When searching for hotels, a common search filter is star rating. As a user, you may be interested in finding hotels that are either 2 stars or 3 stars – no worse or better. Recently, I noticed that Hotels.com does not provide this functionality. Let’s take a look at a sample search:
At this point, my expectation is to be able to check off one or more of the star ratings in the left hand column. However, I was unpleasantly surprised to see that after checking off one of the options, the others were grayed out:
Ideally, Hotels.com should allow the user to narrow down to more than one rating level for any given search. A similar site that does allow users to view a list filtered to more than one star rating is Kayak:
Azad Zahoory 