Here’s another case of missing product functionality that may be due to a bug or by design. When going through some of my emails in Gmail, I noticed something interesting with how the Report spam feature works when multiple emails are selected. Let’s take a look.
Here’s a search for all emails that have the label designated as southwest-junk:
And here’s the view after all of the emails on the first page of search results are selected:
At this point, on mouse-hover over the Report spam button, the button appears as enabled and there is a tooltip text that highlights the functionality. The interesting thing, is that this functionality is not available when all 213 emails in the search set are selected.
In the view above, the Report spam button is disabled and the user is not able to report all messages in the search set as spam. While this doesn’t strike me as missing functionality that would be super important to a user, it is a bit arbitrary to allow the user to mark 50 messages as spam, but not 213. Perhaps it was a performance optimization decision – or perhaps a product call.