I recently got a new iPhone 5. One of the things that’s important for me is to have a backup charger at my work in addition to the charger I keep at home. Naturally, I went to Apple.com to search for this item. Through this process, I noticed two specific spots for improvement.
First thing I did was to click on the Store link in the header menu and to search for iphone charger. To my surprise, these were the search results:
Only three items were returned, and none of them was the main charger that Apple sells for the iPhone 5. What gives? After further searching on the site, I realized that the reason why I couldn’t find the item I was looking for was because I was using the wrong search terms. According to Apple, the items I am looking for are referred to as:
– Apple 5W US Power Adapter (this is the plug portion of the charger)
– Lightning to 30-pin Adapter (this is the USB cable portion of the charger)
If Apple’s Store search was a bit smarter, it would be able to determine that a query for iphone charger should show the products called out above.
The second improvement I’ll call out is something I noticed when I finally found the items I was looking for. They were located listed in the iphone accessories section on the site. Here’s what they look like:
So the thing that is strange about how these items appear in the search results is just how challenging it is to discern what the photograph looks like. Why? Since many of these Apple products are white themselves in color, the contrast between the product’s color and the white background of the website is virtually nonexistent. Thus, as a user it is very hard to make out what these products look like. As an enhancement, Apple.com can consider changing the background color from something other than pure white. Perhaps off white or gray can work.