One of my favorite features of Google Maps is routing using public transportation. This is extremely useful for anyone who doesn’t have a car. An interesting use case comes when a certain public transportation option is not available. Recently, BART, a highly utilized transportation system across the bay area shut down due to a strike by its union. So here’s what I saw when looking for directions into downtown SF:
After clicking through the orange warning exclamation point icon, I saw:
So here’s the interesting part. Based on the error messaging, the application should know (or should have a confident estimate) that this option is not viable for the user. Which is why the better user experience would be to include a different public transportation option in addition to, or instead of, all of the options that include a dependency on BART .