Google Voice is a service from Google that gives users a phone number that’s not necessarily tied to one particular phone (or piece of hardware in general). Today, I got the following email from Google notifying me that some action is required by me to keep my account up and running:
What got my attention about this email is that the next steps I had to take in order to verify my account were not entirely clear to me. Consider the following passage:
If you’d like Google Voice to continue forwarding calls and texts to this forwarding number, you will need to verify it by November 21, 2012. If you no longer own this phone number, please remove it from your account at https://www.google.com/voice#phones.
While it’s perfectly clear where I should go to if I wanted to remove the number (the link shown above), I have no idea where to go if I wanted to continue using the number. In the ideal user experience, the user will either see:
– In order to verify your account, go to <link1>. In order to stop using this number go to <link2>.
– In order to verify your account or to stop using this number, go to <link3>.